Access Bank has informed its customers of a temporary service disruption due to a comprehensive system upgrade aimed at enhancing its services.
The upgrade will occur in phases, starting on Saturday, October 12, at 10 pm and concluding on Sunday, October 13, at 6:30 am.
“In line with our continuous drive to better serve you, we embarked on a comprehensive system upgrade to optimise the functionality of our systems,” the bank stated in an email to customers.
The upgrade will impact the Access More app, Internet Banking platform, and ATMs. However, customers’ cards will remain operational, and the *901# service will be available for various transactions.
“During this period, there will be a temporary service disruption on our Access More app, Internet Banking platform, and ATMs. However, your card will work seamlessly and *901# will be available for funds transfer, airtime, and data purchase as well as bill payment,” the bank explained.
The bank assured customers that services would be fully restored upon completion of the upgrade exercise.
The Central Bank of Nigeria has reaffirmed its commitment to maintaining the stability of the country’s financial system, conducting regular stress tests to identify potential vulnerabilities in banks.
“We are committed to keeping you informed about the progress of this exercise and appreciate your understanding and cooperation as we work to serve you better,” Access Bank stated.
